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KnowBe4

New Global Research Shows that Digital Transformation Heightens Risk of Costly Cyber Attacks

ESI ThoughtLab releases cybersecurity analysis and benchmarks covering 1,300 companies

October 16, 2018 (Philadelphia, PA) – A comprehensive study about cybersecurity from leading research firm ESI ThoughtLab, together with a cross-industry coalition of organisations including Baker McKenzie, CyberCube, HP Inc., KnowBe4, Opus, Protiviti, Security Industry Association, Willis Towers Watson, and WSJ Pro Cybersecurity shows that digital transformation is exposing companies to higher and more costly cyber risks. According to a global benchmarking study of 1,300 companies, those whose cybersecurity practices do not keep pace with their digital transformation initiatives are more likely to see US$1 million or more in losses from a cyber-attack.

The research shows that cyber risks rise dramatically as companies embrace new technologies, adopt open platforms, and tap ecosystems of partners and suppliers. While firms now report the biggest impacts from malware (81%), phishing (64%), and ransomware (63%), in two years they expect massive growth in attacks through partners, customers and vendors (247% growth); supply chains (+146%); denial of service (+144%); apps (+85%); and embedded systems (84%).

Surveyed companies see high risks from external threat actors, such as unsophisticated hackers (cited by 59% of firms), cyber criminals (57%), and social engineers (44%), but the greatest threat lies with untrained general staff (87%). Another 57% of firms see data sharing with partners and vendors as their main IT vulnerability. Nonetheless, only 17% of companies have made significant progress in training staff and partners on cybersecurity awareness.

“Companies need to make sure that their cybersecurity programs keep pace with their digital transformation efforts,” said Lou Celi, CEO of ESI ThoughtLab and director of the study. “Cybersecurity should not be an afterthought. It needs to be integrated into the fabric of an strategy.”

To win the arms race with hackers, companies are boosting their cybersecurity investments

To cope with rising cyber risks, surveyed companies are increasing their cybersecurity investment 7% this year and 14% next year. The biggest upsurge will come from platform companies, which are hiking their spending 59% this year and 64% next year. On average, companies with revenue between $250m-$1b will spend $2.9m next year; $1b- $5b ($5.7m); $5b-$20b ($10.7m); and $20b+ ($16.8m). Next year, these firms plan to allocate 39.3% of their cybersecurity budgets to technology, 30.7% to process, and 30% to people. Companies now use a variety of technologies to improve cybersecurity, such as multi-factor authentication (90%), blockchain (68%), IoT (62%), and AI (44%). Over the next two years, they plan to greatly expand their use of behavioral analytics (+1735%), smart grid technologies (+831%), deception technology (+684%), and hardware security and resilience (+114%).

Cybersecurity is still a work in progress

ESI ThoughtLab scored the surveyed companies based on their progress against each area of the NIST cybersecurity framework, then segmented these firms into three stages of cybersecurity maturity: beginners, intermediates, and leaders. The study’s results reveal that companies have a long way to go with regard to cybersecurity maturity: only 20% of companies are leaders, while 31% are beginners and 49% are intermediates. Interestingly, technology firms have the lowest maturity scores although platform companies have the highest. Financial services and insurance firms also tend to be further along the maturity curve than average.

According to the study, companies have made more progress on risk prevention than resilience. Over the next year, firms will continue to allocate the largest share of their investment to protection (26.5%), but will allocate more to respond (19.2%) and recover (18.1%) to increase resilience as attacks rise. Cybersecurity maturity also varies by country: companies in the study with the highest maturity scores are based in the U.S. (107.2), South Korea (104.7), Japan (102.6), France (101.9), and Australia (101.3). Most of the lowest scoring companies were headquartered in emerging markets, including Brazil (88.6), Argentina (93.6), and India (93.7), although companies in Germany (97.3) and Switzerland (96.3) also had relatively low scores.

The returns on cybersecurity maturity

The study shows that as corporate cybersecurity systems mature, the probability of costly cyberattacks declines. Cybersecurity beginners have a 21.1% probability of cyberattacks generating over $1m in losses vs 16.1% for intermediates, and 15.6% for leaders. The costs of cyberattacks also decrease as cybersecurity matures: the costs for beginners is 0.039% of revenue ($3.9m for a $10b company) compared with 0.012% of revenue for leaders ($1.2m for a $10b company). However, these costs and the number of successful attacks are harder to measure for beginners due to their inadequate detection systems.

Despite better monitoring methods and metrics, most companies still do not know the ROI of their cybersecurity investments. One stumbling block is that firms often do not measure indirect costs, such as productivity loss, reputational damage, and opportunity costs, which can hurt bottom lines. Another is the difficulty of gauging risk probabilities and the failure to take into account the upside from improving productivity (cited by 35% of companies), profitability (22%), corporate reputations (18%), competitive positioning (16.2%), and customer engagement (11%).

“While cybersecurity will always be more of an art than a science,” says Celi, “companies need to do a better job of measuring their full direct and indirect cost-benefits to understand where to invest to secure their digital future. This study is a major step in that direction.”

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